Reference

Terms That Govern Your xe77 Account

These terms set out what you agree to when you open and use an account on xe77, including how deposits via bKash, Nagad, and Rocket are handled and what applies to your activity.

Account EligibilityPayment TermsbKash · Nagad · RocketAccount ConductDispute Process
xe77 Terms That Govern Your xe77 Account
HOW WE OPERATE

How xe77 Handles Your Account Data

Your account data is held securely and used only for the purposes described in these terms and our privacy policy. We do not share your wallet details — bKash number, Nagad account, or Rocket ID — with third parties outside of the payment processing required to complete your transaction.

Data Retention

We keep account and transaction records for as long as required by applicable regulations. You can request a summary of your stored data by contacting support through the Help Centre.

Account Security

Your account is protected by password and OTP verification. We recommend you never share your login credentials and that you update your password if you suspect unauthorised access.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your payment method preference. No advertising cookies are placed without your consent.

Requesting Changes

To update personal details, correct a wallet number, or request account closure, contact support via live chat or email. Changes to payment details require identity verification before they take effect.

TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page in your account. Our team can clarify specific clauses, explain a transaction decision, or escalate a dispute on your behalf.

Email Support

Send a detailed query to our support address for written responses. Useful when you need a record of the explanation or are raising a formal account concern.

Account Help Centre

The Help Centre inside your account dashboard covers common terms questions — payment rules, account suspension reasons, and how to request a data review.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the questions we hear most often from account holders in Bangladesh.

Account eligibility depends on your age and local law. You must meet the minimum age requirement in your region and access the platform only where it is permitted under applicable Bangladesh regulations.

Contact support with your wallet transaction reference. We will match it against our payment records and credit your account once the transfer is confirmed on our end, usually within one business day.

We will always notify you through your registered account before material changes take effect. Continued use after that notice counts as acceptance. You can close your account if you do not agree.

Send a data request through the Help Centre or via email support. We will compile your account and transaction history and deliver it to your registered contact within a reasonable timeframe.

Raise a dispute through live chat or email, including the date, amount, and wallet reference. Our team reviews each case against the transaction log and responds with a written outcome.

The same withdrawal verification rules apply across bKash, Nagad, and Rocket. The receiving wallet must match the one on your account. Processing time may vary slightly by wallet provider.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.